Shipping Policy

**Payment Methods** 💳

Users can choose products according to their preferences and wishes, and cash on delivery is supported.

For returns, please refer to the store's return policy.

If you have any questions after receiving the goods, please contact our online customer service promptly. We are at your service 24 hours a day! 🕐

**Logistics Terms** 🚛

1. **Shipping Fee**: Free shipping on all orders.

2. **Shipping Time**: Orders will be shipped in order after successful processing, with a shipping cycle of approximately 3 business days; delivery is available at any time, including weekends and public holidays.

3. **Delivery Time**: After order completion, the estimated delivery time is approximately 7-10 business days.

4. **Signing Instructions**:

- Please leave a signable address and contact phone number when placing your order.

- Upon receiving the goods, please check on the spot whether the outer packaging is intact, whether the quantity of goods matches the order, and whether the shopping list is complete. Do not check the packaging based solely on your phone before signing. If the outer box seal is damaged or torn, you have the right to refuse delivery. - If you are unable to sign for the package yourself, you may authorize someone else to sign on your behalf, and they should check it according to the same requirements as above. The delivery courier is only responsible for delivering the goods to the address specified on the waybill. Anyone at that address can sign for it (such as the front desk), and delivery to the designated person is not guaranteed.

For risk reasons, orders cannot be modified after confirmation. Please fill in the correct address and phone number when placing your order. We apologize for any inconvenience this may cause. 🙏

Orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. We will notify you by email; please reply promptly or contact customer service. Orders that do not receive a reply within 5 days will be returned to the warehouse and a refund will be issued.

**Returns and Refunds** 🔄

1. If the received goods are defective, you can apply for a full refund.

2. The return and exchange methods and conditions are subject to the sales page and the records during the order process.

3. Returned goods must be returned in their entirety, including all products, gifts, accessories, packaging, and accompanying documents/materials. If a paper invoice is available, it must be returned along with the order, and all required documents must be signed according to relevant laws and regulations. Otherwise, our company reserves the right to refuse returns or refunds.

4. You understand and agree that when a refund is needed due to reasons such as returns, our inability to accept all or part of the order, contract cancellation or invalidation, etc., our company will handle the relevant invoices or documents on your behalf.

**Frequently Asked Questions about Delivery** ❓

**Q1: ​​Can I specify a delivery time when placing an order?**

A1: The delivery time varies depending on the "transportation company" in the order.

**Q2: How do I complain about a courier?**

A2: You can contact the local service hotline of the "transportation company" in the order.

**Q3: How long does delivery take?**

A3: Generally, delivery will be made within 7 business days from the date of order placement (excluding Sundays).

**Q4: What should I pay attention to when signing for the package?**

A4: Please ensure the outer packaging is intact. Damaged packages can be refused.

**Q5: Do I need to provide identification when receiving the goods?** **
A5:** No. The courier is only responsible for delivering the goods to the designated address. Anyone at that address can sign for the package; delivery to the designated recipient is not guaranteed.

**Q6:** What if someone else signs for my order?

A6: Please contact the customer service of the courier company listed under "Shipping Company" in your order.

**Q7:** How do I check the delivery status of our partner suppliers?

A7: Please check the corresponding courier company based on the "Shipping Company" information in your order.

For any questions regarding specific terms or delivery, please contact service@mail.dduudgp.com. Customer service is available 24/7. 💬